Refund policy
Return If you are not 100% satisfied with your purchase, you can return it for free and get a full refund. it. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. You’ll also need the receipt or proof of purchase. If the item you have received is damaged, defective, or not as described on the website, you will receive a full refund along with any shipping fees incurred. Once the returned order is received, the refund payment will be processed in 7-14 business days.
To start a return, you can contact us at info@divotsocietygolf.com. Please note that returns will need to be sent to the following address: 1136 Ebbets Dr. SW, Tumwater, WA 98512
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is 0.00 USD and the Re-stocking fee is 0.00 USD.
Customer Remorse (For your responsibility)
Please inspect your order upon reception and contact us immediately if the item that you purchased by mistake, doesn’t need anymore or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The Re-stocking fee is 0.00 USD. Unfortunately, we cannot accept returns on sale items or gift cards.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, don't hesitate to get in touch with us at info@divotsocietygolf.com.
RETURN METHOD:
Customer return product: By Mail
HOW CAN YOU GET YOUR RETURN SHIPPING LABEL?
1. Defective Product -
Download and Print
2. Customer Remorse -
Download and Pring
Contact Info:
Address: 1136 EBBETS DR SW, Tumwater, Washington, 98512, United States.
Phone Number: +1 2535920383
Email: info@divotsocietygolf.com